Chandresh Shah

Solving Problems – ask the right questions

Home » Uncategorized » Solving Problems – ask the right questions

How many times have we seen this sign in a public restroom?


upload.jpg

So, what is the problem we are trying to solve?

The Toilet gets clogged.

Why?

Because People are throwing regular paper towels in the toilet that don’t disintegrate.

2nd Why

Because people are stupid!? Because people don’t know how to use a toilet and they throw paper towels in their toilets at home?  Maybe. So let’s put a sign. Does that solve the problem? Of course NOT!

3rd Why

So why are people throwing paper towels in the bowl? Is it because paper towels are more easily accessible than toilet tissue? See this picture. What do you notice?

 


upload.jpg

Exactly! There is no toilet paper. They ran out of it. What do you expect to do if there is no toilet paper?

Moral of the story, problem solving and getting to the root of any issue can be as simple as asking “why”. Ask ‘why’ 5 times and you will get to the root cause of any problem and find a permanent solution.

129 thoughts on “Solving Problems – ask the right questions”

  1. Its like you read my mind You appear to know so much about this like you wrote the book in it or something I think that you can do with a few pics to drive the message home a little bit but instead of that this is excellent blog A fantastic read Ill certainly be back

  2. Hi, great post There is a problem with your website on Internet Explorer. Despite being the most popular browser, many people will not be able to view your excellent work because of this issue.

  3. Hi i think that i saw you visited my web site thus i came to Return the favore Im attempting to find things to enhance my siteI suppose its ok to use a few of your ideas

Leave a Comment

Your email address will not be published. Required fields are marked *